This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for collection and use of your Information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.

Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Twinkling Shop Platform.

1. Type of Information Collected

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers  email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.

Customer support information

• Examples of Personal Information collected: Name, Number, email Address, Address details
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• We may also record video calls, audio calls carried out with you (“Audio, Video Recordings”), for the purpose of providing visual demonstration of our products, improving quality of service and assisting with any follow-up queries 

We may also collect, receive, process or store certain sensitive personal data or information consisting of, but not limited to:

 1.Password; 2. Financial information including, but not restricted to, your credit/debit card number or your bank account details or other payment instrument details (“Financial Information”); 3. Physical, physiological and mental health condition; 4. Any detail relating to the above Personal Information categories as provided to us for providing service; and 5. Any of the information received under above Personal Information categories by us for processing, stored or processed under lawful contract or otherwise. (Collectively, referred to as “Sensitive Personal Data or Information”).

2.Disclosure of Information Collected

2.1. We may from time to time be required to disclose the Information collected from you to our trusted third-party service providers who assist us in order to facilitate the provision of services and purchase of Products. For instance, we may share your Information with third party payment gateway provider to process transactions on the Twinkling Platform. By using the Twinkling Platform, you consent to any such disclosure of your Information with third party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and/ or use, maintain and follow generally accepted industry and security standards with respect to such Information.

2.2. We may also disclose your Information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of other Users, to prevent harm to persons or property, to fight fraud and credit risk.

2.3. We may also disclose or transfer your Information to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Information.

2.4. A third-party payment gateway provider may be required to collect certain Financial Information from you. All Financial Information collected from you by such third-party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third-party payment service providers.

2.5. While we take best efforts to ensure that your Information is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing your Information while using the services given that the Internet is susceptible to security breaches.

2.6. Your Information may also be transferred, stored or processed in any country other than the one where you access the Twinkling Platform. For purposes of sharing or disclosing data in accordance with the Privacy Policy, we reserve the right to transfer your Information outside of your country. By using the Twinkling Platform, you consent to such transfer of your Information outside of your country and also within our affiliates, subsidiaries and partners whose personnel and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The Information may be transferred in the event it is necessary for the performance of the services, operation of the Twinkling Platform and provision of Products as agreed upon between us and the third party.

3. Security

3.1. We take the protection of your Personal Information seriously. To safeguard the information under our control, we have put in place comprehensive security policies, guidelines, and technical safeguards — including firewalls, transport layer security, and other physical and digital protective measures — as mandated by applicable laws. Any information you submit through the Twinkling Platform is secured through our systems, and we adhere to internationally recognized security standards in line with relevant legal requirements.

3.2. Your Information is stored within protected networks and can only be accessed by a select group of authorized individuals who either hold the necessary access rights or require the information strictly for the purposes outlined in this Privacy Policy. These individuals are also bound by confidentiality obligations with respect to such Information.

3.3. While we make every reasonable effort to store and transmit your Information within a secure environment that is not publicly accessible, you acknowledge that absolute security cannot be guaranteed, and we cannot ensure that unintended disclosures or security incidents will never occur. Accordingly, you agree not to hold us liable for any security breaches or unauthorized actions by third parties who may obtain your Information, or for any circumstances beyond our reasonable control — including governmental actions, cyberattacks, unauthorized access to data systems or storage devices, system failures, or breakdowns in security protocols or encryption.

4. Modification

4.1. We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the Twinkling Platform. We encourage you to review this Privacy Policy whenever you visit our Twinkling Platform to understand how your Personal Information is used.

4.2 You consent to our reproduction/publishing of all testimonials and reviews given by you on the Twinkling Platform in relation to the services or the Products. You agree that we may edit the testimonials and reviews provided by you and reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the Twinkling Platform.

5. Severability

Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.